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About us
We are professional, fast-paced, customer-centric, and our goal is to to provide our clients with an unparalleled premium service and technical ability that is unmatched anywhere else in the industry..
Our work environment includes:
- Safe work environment
- Lively atmosphere
Job Title: Customer Service Representative
Responsibilities:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls and emails from customers
- Assist customers with product information, order status, and general inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as necessary
- Collaborate with other departments to ensure timely resolution of customer issues
- Identify opportunities to upsell or cross-sell products and services to customers
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
- Ability to maintain a positive attitude and provide exceptional service even in challenging situations
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing excellent customer service and enjoy working in a dynamic team, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with us.
Job Type: Full-time
Salary: $16.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
- Tips
Ability to commute/relocate:
- Toronto, ON M5R 3S4: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: Hybrid remote in Toronto, ON M5R 3S4
Expected start date: 2023-07-24
