Responsibilities:
- Setting goals, developing and driving strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution
- Manages the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee
- Drives the engagement, development, and performance of all team members
- Demonstrates a calm demeanor during tough periods or unusual events and manages smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams
- Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
- Sets clear expectations, delegates and communicates key responsibilities and practices to team members to ensure smooth flow of operations
- Constantly reviews store environment to identify problems, concerns, and opportunities for improvement
- Monitors and manages store staffing levels
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance
- Ensures compliance with applicable federal, state, and local laws and regulations
- Develops risk management framework, service recovery framework, policy, process and establishes financial budgets and plans
- Develops and maintains business continuity strategies, policies, and guidelines
- Facilitates the innovation process within the organization and fosters business relationships and organizational diversity
- Manages compliance with food and beverage hygiene policies and procedures
Requirements:
- At least 5 years of progressive working experience preferably in the F&B industry or similar role in a complex environment
- Experience supervising others
- Excellent presentation, communication, problem-solving, interpersonal, and leadership skills
- A valuable Team Player and Critical Thinker
- Good organizational and time-management skills
- Computer literate with good command of both written and spoken English and Malay
- Pleasant personality, independent, hardworking, and energetic person
- Willing to work during weekends and public holidays
- Confident, proactive, able to work under pressure and meet tight deadlines
- Possess own transport and willing to travel
Job Types: Full-time, Permanent
Salary: RM5,000.00 - RM5,500.00 per month
Ability to commute/relocate:
- Kuantan: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:
- 75% (Preferred)
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