Deputy Operations Manager
Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.
More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world. Do you want to join us?
Your role, and all the fun stuff you’ll do:
In this role, you’ll be a crucial support for our Operations Manager and Management Team. Your main responsibility will be providing administrative and managerial assistance, ensuring the smooth and profitable operation of all our Intrepid trips and travel products in Turkey. We have high standards, and your contribution will be essential in maintaining them according to the Intrepid Service Level Agreement.
As part of your role, you will be there to support Group Leaders and Guides during their trips. You will be their first point of contact when issues arise, providing them with up-to-date information about the country they are working in, specific trip details, leader trip notes, and operational systems and procedures. Additionally, you will build and maintain relationships with operators, acting as their primary contact for any issues that occur during ongoing trips. You will address and resolve these issues directly with operators, making visits and regular contacts whenever possible.
This is a full-time position located in our office in Istanbul, Turkey.
A bit about you:
These skills and experience are preferred, but not essential. If you think you’ve got what we need, we want to hear from you.
Extensive travel experience in the region and a passion for travel
Travel industry work experience
Management coaching / training experience desirable
Excellent communication (verbal & written) in English.
A workable knowledge of Microsoft Word and Excel software
Strong ability to use operational systems (training provided)
You will also be expected to perform other duties from time to time which may fall outside the scope of your major duties and responsibilities but which may be required to be performed as business circumstances dictate.
You’ll have excellent communication and be reliable. Your commitment to internal and external customer satisfaction will be the catalyst to your success in this role. Most importantly you’ll align to Intrepid’s core values of integrity, innovation, fun, passion, growth and responsibility.
A bit about our people:
Our people reflect the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds and people from different ethnicities, races and religions.
Work perks:
Work-life balance is important to us. That’s why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!
You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends.
We support e-learning and professional development, with diverse global career opportunities.
We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family
We want to support the difference you can make to causes that are important to you. That’s why we offer 20 hours of volunteer leave every year.
If you’re here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.
Applications close on the 9th of June 2023
